SITE HELP AND FAQ

Q: How do I subscribe to Vitamin Daily?

A: Visit our registration page www.vitamindaily.com/user/register by clicking the "Get Your Vitamin Daily" button on the top right of any of our city home pages and follow these steps (it takes about 30 seconds): 1. Enter a username of your choosing (this username will appear when you log on the site and post on our forum). 2. Enter your e-mail address. Be sure to check it's correct, the most common problem with registering is a mistyped email address. 3. Choose your edition(s) (click as many as you like, they are all free). 4. Check the Terms of Use checkbox (be sure to read and understand them first). 5. Type in the Captcha (those funny letters in a box). Like many other sites, we use a Captcha to make sure it is real people, and not spammers or robots, subscribing to our newsletter. Not that we have anything against robots, we just don't have an outer space edition yet). 6. Click Create New Account. 7. You will receive a confirmation e-mail immediately which will enable you to activate your account. Your subscription will start the following business day. 8. If you do not receive a confirmation e-mail, see question 3.

Q: How do I unsubscribe from Vitamin Daily?

A: There are two ways to unsubscribe: 1. Scroll to the bottom of your daily e-mail and click the word Unsubscribe. 2. On the Vitamin Daily site, log on to your User Account (top right corner). This will take you to the My Account page. 3. Select "Mailing Lists" and uncheck any list(s) you wish to unsubscribe from. Hint: Hitting "reply" from an e-mail we send you will not unsubscribe you. Hint: You must enter your e-mail address correctly‚ our unsubscribe feature is case sensitive.

Q: I used to get Vitamin Daily and it suddenly stopped. I've tried re-subscribing but it says I'm already subscribed.

A: Occasionally, the Vitamin Daily e-mails will get blocked or marked as Junk Mail by your e-mail program or company. Please login to your e-mail program (such as Outlook Express, Safari, Hotmail, Gmail or Yahoo Mail) and add dailydose@vitaminv.ca to your e-mail address book, contacts or safe senders list. Hint: If you are still not receiving the e-mails, your Internet Service Provider (ISP) is blocking Vitamin Daily as junk mail. Many providers give you an option to tick "this is not junk" from an e-mail that was sent to your junk mail. If this still has not corrected the problem, it could be that your company or internet service provider has increased its spam filters recently. If this is the case please contact your Internet Service Provider. Hint: You may have reached the limit of emails that your service provider allows. If you suspect this is the case, clean out your junk mail, deleted messages, outbox and old messages in your inbox.

Q: I am looking for a story that ran some time last year. How do I search the archives?

A: The quickest way is to use the search bar at the top left hand corner of your city's home page and type in a few key words (eg. London hotels), click search, and you'll get a list of stories that contain those words with a date. Click on each one to see the entire story, then save it it to your favourites.

Q: How do I add other cities or the Moms and Kids edition to my subscription?

A: On the Vitamin Daily site, log on to your User Account (top right corner). This will take you to the My Account page. Select the "Mailing Lists" tab. Select all lists you would like to be on, and click "submit" to save.

Q: Why should I register for the site?

A: Registered users get exclusive access to the steals and deals page, as well as special invites for contests and events. If you subscribed after October 2007 you are automatically a registered user.

Q: How do I register for the site?

A: Visit our registration page www.vitamindaily.com/user/register by clicking the "Get Your Vitamin Daily" button on the top right of any of our city home pages. If you subscribed after October 2007 you are automatically a registered user.

Q: How do I save a story to my favourites?

A: At the bottom of every of e-mail we send you, there is an "Add to Your Favourites" button. Select it. It will take you to the Vitamin Daily website. Log in and it will be saved. If you find a story on the Vitamin Daily website that you would like to add to your favourites list, look for the box on the right and select "Add to Favourites."

Q: How do I access my favourites list?

A: To View Your Favourites: Log in. On the left side column under "All About You," select "Your Favourites."

Q: I have a BlackBerry/iPhone. Do you offer mobile versions of your newsletters?

A: We are working on a application for Vitamin Daily on the go! We'll update you on this soon.

Q: I am going on vacation. Can I temporarily stop my subscription?

A: We do not have a vacation feature, however you can unsubscribe and subscribe again when you return. The best way to do this is to login and edit your mailing lists on your profile.

Q: What is "RSS FEED"?

A: RSS (short for Really Simple Syndication) is another way to receive your Vitamin Daily. Instead of having to read it in your inbox or at vitamindaily.com, you can instead view it in an "RSS Reader" and have the content come to you. A popular RSS Reader is Google Reader.

Q: Help, I forgot my password!

A: Please go to www.vitamindaily.com/user/password to request a new password.

Did we miss your question?

A: Please contact our tech support at tech@vitamindaily.com.